Last updated: 02 April 2026
At Rozela Flowers, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return period
You may request a return within 30 days of receiving your order.
Eligibility for returns
To be eligible for a return:
- the item must be unused
- the item must be in the same condition as received
- the item must be in its original packaging
- proof of purchase is required
Non-returnable items:
- digital products (ebooks, guides, printable calendars)
- personalized or custom-made products
- opened seed packages where hygiene or quality may be affected
Return procedure
To initiate a return, contact us at:
📧 rozela.swiss@gmail.com
Please include:
- your order number
- reason for return
- photo (if product is damaged)
Return address:
Rozela Sàrl
Avenue Victor Ruffy 20
1012 Lausanne
Switzerland
We will provide instructions on how to complete the return.
Return shipping costs
Customers are responsible for return shipping costs unless:
- the wrong item was received
- the item arrived damaged
- the item is defective
Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will notify you.
If approved:
- refunds are issued to the original payment method
- processing time: 5–10 business days
If the refund is late or missing, please contact your payment provider first.
Exchanges
We replace items only if they are defective or damaged.
Order cancellation
Orders may be cancelled within 12 hours after purchase if they have not yet been processed.
Contact
For any questions regarding returns or refunds:
📧 rozela.swiss@gmail.com